Nidaa A.
I placed an order for three thoubs. One thoub was size 1 and two thoubs were size 2. I sent over my measurements and my sisters, just the way the example picture was sent to me on how to measure each thoub. The delivery was on time as promised. But I didn’t know the package was coming from Amman. The entire time and the reason I ordered from the site was believing I would be getting the thoubs from the states. When I received the package, I was excited, I waited to open it with my sisters so we can try them on. That excitement was bursted. When I put my thoub on, I was swimming in it. I couldn’t believe it. I wanted to cry! Yes the thoub measures a size 44 inches from the bust, but this 44 seemed like it was a 66 because of how big it was. Before I put it in, it looked really nice, but when I put it on, it looked terrible. Something with my sisters, the size 1 was worse than how I looked in my size 3. And for my other sister with her size 3, she had the same problem. I’m sorry to be posting my honest opinion, but I paired over $1200 including shipping and accessories. Now I’m told “sorry we can’t do anything about this because we made sure you sent us the measurements correctly, we cannot refund or exchange because it will be a hard process because they are coming from overseas.” Mind you I sent all the correct measurements. Now I have to keep them, and pay for alternations, which are going to cost another $200! Thank you but no thank you, I will not be purchasing from here again. I was planning on purchasing the malaka, but no thanks. All I can say is inshallah and do it is pray that the seamstress can fix it to fit me well!
Nidaa
I ordered a size 1 and two size 3’s for my sisters and I with our measurements, it is so big, you can fit another person in the thoub. Customer service is not great, I was told in advance that there are no returns or exchanges, but that was if the wrong measurements were sent. And the measurements were right when I sent them. But the thoub is so big it needs so much alterations that it is going to cost as much as the thoub cost! The reason i purchased from this website was because I was told the shipping is coming from the states, but it turns out the products came from Amman, Jordan. And I did not know that and I was not pleased with that. Now that the products came from Amman, I was told that it will be difficult for customer service to even exchange anything. I was planning on purchasing another thoub that I really liked on the website, but after the service I received, I will not be purchasing anything else from this website.
Nidaa
I ordered a size 1 and Two size 3’a for my sister and with her measurements, it is so big, you can fit another person in the thoub. Customer service is not great, I was told in advance that there are no returns or exchanges, but that was if the wrong measurements were sent. And the measurements were right when I sent them. But the thoub is so big it needs so much alterations that it is going to cost as much as the thoub cost! The reason i purchased from this website was because I was told the shipping is coming from the states, but it turns out the products came from Amman, Jordan. And I did not know that and I was not pleased with that. Now that the products came from Amman, I was told that it will be difficult for customer service to even exchange anything. I was planning on purchasing another thoub that I really liked on the website, but after the service I received, I will not be purchasing anything else from this website.
Nidaa
I ordered a size 1 for my sister and with her measurements, it is so big, you can fit another person in the thoub. Customer service is not great, I was told in advance that there are no returns or exchanges, but that was if the wrong measurements were sent. And the measurements were right when I sent them. But the thoub is so big it needs so much alterations that it is going to cost as much as the thoub cost! The reason i purchased from this website was because I was told the shipping is coming from the states, but it turns out the products came from Amman, Jordan. And I did not know that and I was not pleased with that. Now that the products came from Amman, I was told that it will be difficult for customer service to even exchange anything. I was planning on purchasing another thoub that I really liked on the website, but after the service I received, I will not be purchasing anything else from this website.